I often ask to speak to someone different. The best situation is when you can effectively
put the other person in your shoes, but don't start crying or wining - remain
professional.6) Be creative about the solution: I offered a compromise. I realized that
getting back my money was unlikely, but I knew that if I ask them to
process the paperwork, it wouldn't cost them a dime. Where did it go? Can I
get my money back?Apparently with this state, any monies with a credit are forfeited after
1 year to the general fund (beer party for all the government workers at the
end of the year). They directed me to accounting. Once received, she would go to
the director and explain the situation. I was filing papers with a state on behalf
of a corporation that would cost me $75. Here are some elements that helped made
it happen1) Never settle: I never settled for what was initially said. I
explained my situation and we agreed that I would fax a letter explaining the issue.
Would you help me if I started yelling and screaming at you? In addition, a
bit nike tn of small talk can go a long way to make both parties feel comfortable.3)
"We're here to help": Is the person on the other side trying to
help or are they just watching the clock? You will certainty get further with someone
who wants to help.4) Mapping: Before you call, write down your objective and
how you want to get there. A justification or more preferably a couple of points
that you can relay to the other party so they can understand how you arrived
at your predicament. I asked who I can talk to about this. Luckily, the woman
I got on the phone was willing to help. This encourages them to be more
proactive. By breaking down your problem, both you and the other party won't see this
as a big issue. I already paid $125 of my money which was never used
and now I am faced with an additional $75. The bad news is you will
not get your money back.Result achievedSure it wasn't the best situation but it was a
good compromise. Everyone likes helping out and giving away their knowledge.8) And finally,
be gracious: tn requin Let them know you are grateful that they are there to help you
out. If you still get a barrier, hang up and try again later or ask
to speak with a manager.2) Be polite: I was polite and professional, which
was really hard considering how angry I was. Be persistent. It also makes them feel
good.I found that using most of these steps have been quite helpful in approaching people,
garnering information I would never have had and ultimately saving me money. She said the
good news is that we could immediately put the form through on your behalf, which
will save me the $75 filing fee. But it wouldn't help my cause if I
started yelling and screaming. Now the difficulty in dealing with state issues is all policies
are set as statutes, so once they are made, there are no exceptions.So I started
thinking. I realize every situation is different and some won't work no matter what you
do, but I found a good percentage of situations can be resolved when using these
8 steps.At Cheaplee.com, we stick it to the man one penny at a time by
showing you how to invest and grow your wealth, share tips to save money and
help build a successful retirement plan in order for you to retire early. As you
can image, I was excited to not have to pay a dime and get $50
back, until I got a call yesterday. Fortunately, I had a credit of $125 from
the prior year. If you would like to continue with your current paperwork, the fee
would be $75." I was livid. If you can't come up with a solution, maybe
they can, if you ask.7) Resource sharing: If you are out of ideas
and they are out of ideas to help, ask them what outside resources may help
to solve your problem. Two hours later, she called me back with good news/bad news.
In my case, I wrote down what transpired, so when the woman went to her
boss, she had confirmation of what occurred. Producing a paper trail always provides greater substantiation.5)
Ace in the hole: It always helps to have an ace in the
hole. "Lee, I am sorry, but your credit of $125 had expired. Learn to secure
your future at [http://www.cheaplee.com].
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